[Tags: title] Professional quality is the key to the quality of the hotel staff, with the rapid development of China's hotel industry, the professional quality of staff put forward higher requirements, this paper focuses on the professional quality of the hotel staff meaning, importance, and to enhance the occupational quality measures. Professional quality of the hotel staff with the economic development of China's hotel industry has entered a period of rapid growth, expanding the size of the hotel industry, facilities Nike Max, grades gradually improved, increasing competition, the professionalism of the staff put forward higher requirements. The professional hotel staff is to improve the quality of hotel services, a key factor in market competitiveness, while also affecting the quality of professional staff and practitioners to continue the successful development of key factors, the staff of professional quality problems have been caused by hotel management staff are highly valued. First, the hotel staff professional quality content, the importance of professional quality refers to the professional activities of workers engaged in the performance of a basic quality of people's overall quality is an integral part. The hotel staff is professional quality of hotel service employees should have the overall quality, which includes not only the hotel's professional knowledge, professional skills, including professional ethics, professional awareness, sense of service, communication skills, innovation and other non-intelligence factor is acquired through education and training, learning, practice form and develop. Good job quality is a person engaged in professional activities are based, are the cornerstone of business success. Hotel employees have the importance of good professional quality is reflected in: 1. Good professional quality of the staff ensure the success of career professional hotel staff good quality hotels in the specific performance of profound knowledge, excellent skills, professionalism, the industry love, etc., these qualities and personal career success is closely linked to their career success play an important role. Therefore, to enhance the quality of vocational training, employment for improving the competitiveness of the hotel staff, to broaden the career development has a positive role in promoting. If the lack of enthusiasm for work, perseverance, good sense of service, perseverance, hard to be successful in the hotel industry. 2. Good professional quality is the rapid development of China's hotel industry, the objective requirements of employees with the structure of China's market economy continues to adjust, the hotel service industry in China has become the most dynamic and promising emerging industries. As of July 1, 2007, the country star 13923. Start before the end of 2007, the country to be evaluated, under construction, to be built four or five-star hotels 1107, Intercontinental, Hilton, Kempinski and other international famous hotel management groups have also settled in China. The rapid development of the hotel industry, the demand for talent is very urgent. Employees with good professional quality shortage has restricted further development of China's hotel industry, a major obstacle. 3. Good professional quality, will help improve the competitiveness of the hotel Hotel is a special industry, it provides product is service. Quality of service the hotel industry, in the final analysis depends on the professionalism of staff. Customers in the hotel to get the staff sincerely welcome, efficient and effective service, meticulous care, natural hotel The hotel staff by providing high-quality service, the hotel offers the possibility to attract back customers, improve the hotel's economic and social benefits, help improve the competitiveness of the hotel. Second, the hotel employees should have the professional quality of employees as in hotel services, as a special work environment, in addition to have good professional knowledge, professional skills, should also have: 1. Professional ethics professional ethics is the hotel industry practitioners staff in working life should follow the principles and basic norms of behavior Discount Nike Shox, is an important component of professional quality factor. Hotel staff should have professional ethics are: dedication, hard work; selfless, honest and trustworthy; law-abiding Discount Nike Max, civilized manners, etc.; sincere fairness, credibility of the first and so on. As a hotel employee, a good work ethic is a must have professional quality is one of the staff of the most common and most basic moral requirements Nike Max, but also the prerequisite and basis for good work, one of the conditions necessary for personal development. Good professional ethics, will help practitioners in their own love of the hospitality industry, correct learning, work attitude, performing their duties to improve the consciousness and assiduously business, enhance their service skills to provide high quality services for the guests. 2 Hotel service awareness service awareness refers to the hotel staff showed enthusiasm, and thoughtful, proactive offers good service consciousness and behavior, is key to improving the quality of hotel services. Marriott Hotel Marriott, founder of that Establish a sense of service is the premise of the hotel employees of the practitioners, but also the quality of one of the most basic professional employees. Sense of service in the service from the bottom of the heart, specifically as follows: hospitality staff to smile; keep in mind, to meet the needs of customers; hospitality; friendly sincere, non-discriminatory treatment of every guest and so on. Only with a good sense of service in order to provide customers with good service, develop loyal customers. 3. The ability to communicate more complex relationships the hotel, the hotel services, hotel staff need to address with the guests, colleagues, the relationship between the upper and lower levels, which requires the hotel staff has a strong sense of communication, master communication communication principle, have good communication skills and ability to actively and colleagues, on the lower level communication, resolve misunderstandings and conflicts in interpersonal relationships, learn to listen to different opinions and suggestions. Services to some of the problems arising in the process also requires employees to use appropriate ways to communicate the initiative to coordinate, making it in the midst of social interaction in the establishment of good interpersonal relationships, work effectively, to achieve career success. 4 English language proficiency as tourism, hotel development Nike Shox Shoes, hotel reception rapid growth of the number of foreign guests, especially the 2008 Olympic Games held in China, the hotel staff's English proficiency requirements greatly improved, English as a basic quality of the hotel staff , and more important. As a communication service tool, if the hotel is not strong English skills, can not communicate well with customers, satisfied with the service impossible. Survey shows that hotel staff are most lacking is fluent in spoken English and the hotel's professional knowledge of English. Hotel staff should have a strong command of English, to master every major hotel service sector jobs and exchange common in English, have strong English verbal ability, ease of response to foreign guests. 5 ability to cooperate willing cooperation, and good cooperation in modern society the main cornerstone of the human spirit. Hotel product is the result of teamwork, the hotel needs of various departments and staff work in close cooperation to achieve ,100-1 ≤ 0 tells us that only unity and cooperation, the overall situation, in order to get a good whole. Hotel staff have a good ability to cooperate with upper and lower levels, colleagues mutual support and close coordination, mutual cooperation, mutual respect, solidarity and cooperation, mutual trust, companies will have strong cohesion and combat effectiveness. Third, the way to develop good professional quality hotels to take advantage of a variety of ways to develop employees' professional quality Cheap Nike Max, both to train staff will work, but also to be a man. 1 establish the correct concept of career (Free Papers www.mianfeilunwen.com) as part of the staff lack good professional idea of ​​working in the hotel general services of the psychological preparation, lack of hard-working spirit, attitude fluctuations, direct affect the hotel's service quality. Hotel staff should be guided to a correct understanding of the characteristics of the hotel industry and prospects, plan their career, the hotel staff to help establish the idea to start from the grassroots, to guide the hotel staff to establish professional pride Cheap Nike Shox, to help employees master the skills of hotel services, to establish the correct concept of career, correct professional values, and enhance career awareness. Thus the correct professional attitude to work, from basic services to start, down to provide quality services for the guests. (2) carry out appropriate training for current hotel employees mostly from various vocational and technical institutes or colleges, their characteristics upon request to carry out appropriate training to further enhance their professional quality to meet the job requirements and challenges. Through job training, job training and cycle training and other forms, in the sense of service, professional attitude, work ethic, professional feeling, etc. and carry out training. As many employees as the lack of ethics led to the emergence of a large number of irregularities, combined with features of the hotel industry, hotel guide employees through training to develop dedication of moral sentiments, sense of responsibility and sense of moral obligation, to strengthen self-discipline and sense of service, efforts to improve service, continuously improve service quality. 3 positive evaluation of modern psychology that encourages the pursuit of success is the emotional experience of people's spiritual needs, successful experience and look forward to implementation is an important aspect of a positive emotion. Hotel service industry is the emotional-intensive industries, hotels with a positive evaluation to encourage the mobilization of staff to improve the quality of professional enthusiasm, self-perfection. When employees receive progress Nike Shox, even if only a little, to encourage timely management evaluation, so that employees experience the joy of success, recognizing their ability and value, and then converted to obtain a new drive for success; when employees stumble time, but also to encourage the timely evaluation, encourage their employees to correct attribution, to protect their self-esteem, self-confidence, develop their courage to overcome difficulties. So that employees experience the warmth, there are less aware of their ability to further inspire the confidence of staff to strive for success, will. In addition, each year sending employees to some of the best universities to study or training to enhance their business knowledge and management level, but also actively encourage the evaluation of the implementation of an effective way. In short, the hotel staff have a good professional quality is not only a personal guarantee for the smooth development of his career, but also improve the competitiveness of the hotel key. How to take effective measures to improve the professional quality of the hotel staff is a subject worth exploring.